Legal Policies

Privacy Policy

Effective Date: [4/16/25]

At Wells Dental Equipment Services (WDES), we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard the personal information you provide to us through our website WDES.pro, social media channels, and during direct interactions.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, business name, and practice location.
  • Service Details: Information related to your dental practice’s equipment, service history, and maintenance needs.
  • Referral Information: Names or details of referrers and referees, when participating in promotions or referral programs.
  • Website Analytics: Non-identifiable browsing data collected via cookies and similar technologies to improve our website functionality.

2. How We Use Your Information

We collect and use your information for the following purposes:

  • To respond to service inquiries and schedule consultations.
  • To provide personalized preventive maintenance plans.
  • To send important updates, service reminders, and offers.
  • To track referrals from existing customers in order to apply applicable discounts or rewards.
  • To improve our marketing efforts and overall customer experience.
  • To contact leads who have opted in or shown interest in our services via web forms, email, or phone.

3. Marketing and Communications

By providing your contact information, you consent to receive occasional emails, texts, or calls from WDES regarding:

  • Special offers
  • New services
  • Maintenance reminders
  • Referral incentives

You may opt out of marketing communications at any time by clicking “unsubscribe” at the bottom of emails or contacting us directly.

4. Referral Program

To reward and track customer referrals:

  • We may collect the name or contact information of the referring party.
  • New customers referred by an existing customer may receive a one-time discount or service bonus.
  • Referral information is stored securely and used solely for program validation and incentive delivery.

5. Data Protection and Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Access to your personal data is restricted to employees or contractors who need it to perform business functions.

6. Sharing Your Information

We do not sell, rent, or trade your personal information with third parties. We may share data with trusted partners only when necessary to perform services on our behalf, such as payment processing, email marketing, or website analytics—under strict confidentiality agreements.

7. Your Rights and Choices

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or deletion of your data.
  • Opt out of marketing or promotional communications at any time.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted to this page with the “Effective Date” noted above.

Terms of Service

Effective Date: [4/16/25]

These Terms of Service (“Terms”) govern the provision of services by Wells Dental Equipment Services (WDES), including all work scheduled through verbal agreements, phone calls, web forms, or other communications, and apply to all clients, practices, and entities served.

By engaging with WDES for service, consultation, or equipment-related labor, you agree to the following terms:

1. Service Completion and Technician Discretion

All services, repairs, installations, and maintenance work are performed at the sole discretion of the technician, based on:

  • The condition and accessibility of equipment,
  • The availability of necessary parts, tools, or materials, and
  • The technician’s professional judgment regarding safety, feasibility, or regulatory compliance.

WDES reserves the right to reschedule, decline, or delay work when necessary due to limitations in labor, supply chain availability, or unforeseen equipment issues.

2. Travel Policy and Prepayment for Distant Service Calls

For service requests located more than two (2) hours from our primary service area, the following applies:

  • A travel fee will be applied to cover time, fuel, lodging, and additional operational costs.
  • A partial prepayment of up to 50% of the labor cost may be required prior to the start of any work. This ensures coverage for necessary travel accommodations and confirms scheduling.

Travel fees and prepayments are non-refundable once work is scheduled, except in the event of cancellation by WDES due to technician unavailability or extreme circumstances.

3. Verbal Agreements and Scope of Work

All agreements for services are established through verbal communication between the technician and the client or authorized staff of the practice.

Verbal agreements include:

  • The scope of work to be completed,
  • Estimated timeframes and labor involved,
  • Any associated travel or equipment fees.

WDES may follow up with written documentation, but unless otherwise stated, all labor begins upon mutual verbal consent and understanding between both parties.

4. Warranty Disclaimer

Unless otherwise agreed to in writing, WDES does not offer warranties—express or implied—on services performed or parts installed.

Clients are responsible for verifying:

  • The operability of third-party equipment,
  • Manufacturer warranties (if applicable),
  • Ongoing maintenance after service completion.

WDES provides best-effort service based on 40+ years of industry experience, but does not guarantee long-term performance of aging, previously modified, or unsupported equipment.

5. Limitation of Liability

WDES is not liable for:

  • Pre-existing issues with client-owned equipment,
  • Delays due to third-party part shipping or backorders,
  • Indirect or incidental damages (e.g., loss of business income from equipment downtime).

6. Modifications to Terms

WDES reserves the right to update these Terms of Service at any time. Updates will be reflected on WDES.pro and communicated as needed during scheduling or service delivery.

7. Contact Us

For questions or concerns regarding this Privacy Policy, or to request data changes, please contact:

Wells Dental Equipment Services (WDES)
📍 Serving the DMV and surrounding areas
📧 B.WDES03@gmail.com
📞 (443) 867-9377
🌐 www.WDES.pro